I'm actually on my way out of the IT game but a lot of my job has to do with the data in our programs. Many times I have to setup huge special pricing rules for our 20k customers. I also have to go back and fix anything that people fuck up which is often. Even if you tell the CSR's that we have to do something this way they still do it the old way. Literally has happened on the same subject more than a dozen times with the same person before. All in all it's not bad but it's kind of weird being the person who is supposed to fix the f-ups of others. My position is super niche though.
Posted May 10th
by Fox Forever
I just decided that I'm going to stick with my writing dream and finish my associates in arts. Not sure if I'm going to get a bachelor's degree yet though. But, thanks for the input. Lol. When you mentioned the customer part, I was like nope. I hate dealing with them. That's why my anxiety is so fucked up atm and amongst other reasons. I need to work on my grammar and more poetic writing. I love those.
Posted May 11th
@Fox Forever - Is your avatar a Papyrus reference from Undertale?
I took IT job because I enjoyed working on systems, but not so much people. Eventually I learned how to deal with people so that was plus. I was a HYPER shy person.
Had 3 jobs with IT. First was 6 years literally getting people bringing their systems into the shop and I fix them. Had experience being able to work with parts and repairs.
2nd Job was Dell as a ProSupport agent. It was more people management than actual Tech stuff as most the tech we learned was how the "Dell way" was rather than real-world IT. Never work in a call center - it's a soul raining job 100%
Current Job is Help Desk (more or less) dealing with people in a slower atmosphere (thank god) for a small company. I also deal with remote monitoring stuff such as reports and things from our monitoring systems and managing what computers are enrolled in it (as well was removing/setting new computers up). It's more tech related now with a healthy dose of dealing with people (but the same folks thankfully).
The hardest part is building your own confidence working with people. I say it was a good thing as you see all kinds of people (some awesome some complete shit but that's humanity in general). People skills are important unless you get lucky and work in a depot repairing systems, or you don't ever have to work with people (which is rare).
Posted May 11th
by Forte Lambardi
[quote]@Fox Forever - Is your avatar a Papyrus reference from Undertale? [/quote]
He actually reminds me of Achmed The Dead Terroist.
Silence, I kill you.
I love him. He’s hilarious.
[quote]People skills are important unless you get lucky and work in a depot repairing systems, or you don't ever have to work with people (which is rare). [/quote]
I’ve dealt with the same shit for 11 years. Lol.
Edited May 13th
=@Fox Forever - Is your avatar a Papyrus reference from Undertale?
Haha, yes it is! I just played the game this month and finished all 3 playthroughs.
=When you mentioned the customer part, I was like nope. I hate dealing with them.
I actually don't deal with customers, but instead the customer support team, heh. I used to deal with vendors in my last job and they aren't nearly as bad.
Posted May 13th
by Fox Forever